Client Policies & Service Expectations
To provide consistent, professional, and high-quality services, the following policies are in place. These policies protect both the client experience and the integrity of my practice.
Scheduling & Rescheduling
-
All appointments must be scheduled in advance.
-
A minimum of 48 hours’ notice is required to reschedule an appointment.
-
Appointments rescheduled with less than 48 hours’ notice will incur a $50 rescheduling fee.
-
Same-day rescheduling requests may incur a $75 rescheduling fee, subject to availability.
-
Repeated rescheduling may result in loss of future booking privileges.
Late Policy
-
Clients arriving more than 15 minutes late are subject to a $25 late fee.
-
Arrivals exceeding 20 minutes may require rescheduling and forfeiture of the appointment.
-
Late arrivals do not reduce the cost of the service.
Cancellations & No-Shows
-
Cancellations with less than 48 hours’ notice are subject to a $50 cancellation fee.
-
Same-day cancellations are subject to a $75 cancellation fee.
-
No-shows are charged 100% of the scheduled service cost.
-
Repeated no-shows may result in dismissal from the practice.
Payment & Prepayment
-
A deposit is required to secure all appointments.
-
Payments are non-refundable and transferable only if policies are followed.
-
Services will not be performed without confirmed payment.
Client Responsibility
-
Clients must follow all maintenance and aftercare instructions between appointments.
-
Failure to comply may impact results and continuation of services.
*Booking an appointment confirms agreement to these policies.